Release


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  •   topic

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  •   topic

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  •   topic

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  •   topic

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  •   topic Founded ES Japan to accomodate the expansion in Emotion Analysis Solution services

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  •   topic Acquisition of business from Hi-Bridge Co., Ltd. to establish the new Wakayama Branch

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  •   topic Exihibition at "Direct Marketing Fair 2019 EC EXPO"

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  •   topic "Understand Your Customers' Potential Regular Needs through Voice Emotion Analysis" published in Nihon Ryutsu Sangyo Shimbun

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  •   topic  Guest appearance at "FM West Tokyo Omotenashi Cafe No. 227" to talk about Emotion Analysis

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  •   topic  Participation at VoiceWorld Z Meetup issue 4 (industry interflow)

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  •   topic Successful examples of Emotion Analysis published in "Call Center Japan Dec issue"

    -- New Business through Visualization of Emotions --

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  •   topic Exihibition at "Call Center/ CRM Demo & Conference 2018 in Tokyo"

    -- Demonstration of Voice Emotion Analysis service "Deep SEA" --

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  •   topic "Speaker at seminar organized by NPO Contact Centre Omotenashi Consortium (COC)

    Difference brought about by the introduction of Voice EMotion Analysis in call center operation

    -- Intrduction of Japan's first implementation of the Voice Emotion Analysis --"

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  •   topic Voice Analysis Department newly established at Kumamoto Branch

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  •   topic Introduction of Voice Emotion Analysis System published in "EC no Mikata"

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  •   topic Examples of Emotion Analysis published in "Call Center Japan June issue"

    -- Visualization and Quantification of Emotional Changes --

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  •   topic Supporting Member in NPO Contact Centre Omotenashi Consortium (COC)

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  •   topic CEO Ryo Yamada interviewed by "EC no Mikata"

    -- What is The Most Important Criteria Now in Choosing a Contact Center? CENTRIC's New Call Center is Converting Customers into Fans --

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  •   topic Exihibition at "Call Center/ CRM Demo & Conference 2017 in Tokyo"

    -- Seminar introducing examples of Voice Emotion Analysis--

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  •   topic Effort in establishing Emotion Analysis published in "Nihon Ryutsu Sangyo Shimbun"

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  •   topic Kumamoto Centre (KMJ) established in Kumamoto City, Kumamoto Prefecture, with a maximum capacity of 150 operators

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  •   topic Implementationi of Emotion Analysis System and establishment of Kumamoto Branch published in "Nihon Net Keizai Shimbun"

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  •   topic Establishment of Kumamoto Branch published in "Call Center March issue"

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  •   topic CEO Ryo Yamada interviewed by "EC no Mikata"

    -- Visualization of Customer Satisfaction through Emotion Analysis --

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  •   topic Establishment of Kumamoto Branch published in "Nikkan Kogyo Shimbun"

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  •   topic Official Recognition of Kumamoto Branch by Kumamoto City published in "Kumatomoto NichiNichi Shimbun"

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  •   topic Investment in Hi-Bridge Co., Ltd. to strengthen outbound solution services

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  •   topic Sales Agent Agreement signed with ValueCommerce Co., Ltd.

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  •   topic Investement in Qatar Bridge Japan to strengthen the offshore strategies like relocation

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  •   topic General Worker Dispatching License attained

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  •   topic Ikebukuro office relocated

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  •   topic PrivacyMark attained

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  •   topic Commencement of consulting and operating agent services for EC site operators

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  •   topic Established to provide consulting services for business improvement and support

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  •   release

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  •   release

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  •   release

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  •   release

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  •   release

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  •   topic

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  •   release

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  •   release

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  •   release

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  •   release Introduction Seminar on Voice Emotion Analysis held on 19 June

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  •   release Launch of Voice Emotion Analysis Solution "Deep SEA"

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  •   release "Centric Became Official Partner of Professional Basketball Club ""Kumamoto Volters""

    -- Japan's first introduction of Voice Emotion Analysis in sports team management"

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  •   release Collaborative Research on Voice Emotion Analysis with Department of Frontier Technology for Energy and Devices of Kumamoto University

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  •   release "Japan's first implementation of AI-based Emotion Analysis System to Analysis Customers' Emotional Changes

    -- Promotion of Work Style Reforms in Call Center via Utilization of AI --"

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  •   release Advanced Contact Centre Officially Recognized as a Contributor to Local Employement in Kumamoto City
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