セントリック株式会社【CENTRIC株式会社】

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2020/10/02　 topic

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2020/03/03　 topic

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2019/09/19　 topic

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2019/09/11　 topic

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2019/06/01　 topic Founded ES Japan to accomodate the expansion in Emotion Analysis Solution services

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2019/06/01　 topic Acquisition of business from Hi-Bridge Co., Ltd. to establish the new Wakayama Branch

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2019/04/22　 topic Exihibition at "Direct Marketing Fair 2019 EC EXPO"

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2019/04/12　 topic "Understand Your Customers' Potential Regular Needs through Voice Emotion Analysis" published in Nihon Ryutsu Sangyo Shimbun

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2019/04/12　 topic 　Guest appearance at "FM West Tokyo Omotenashi Cafe No. 227" to talk about Emotion Analysis

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2019/04/01　 topic 　Participation at VoiceWorld Z Meetup issue 4 (industry interflow)

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2018/11/21　 topic Successful examples of Emotion Analysis published in "Call Center Japan Dec issue"

-- New Business through Visualization of Emotions --

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2018/11/15　 topic Exihibition at "Call Center/ CRM Demo & Conference 2018 in Tokyo"

-- Demonstration of Voice Emotion Analysis service "Deep SEA" --

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2018/11/02　 topic "Speaker at seminar organized by NPO Contact Centre Omotenashi Consortium (COC)

Difference brought about by the introduction of Voice EMotion Analysis in call center operation

-- Intrduction of Japan's first implementation of the Voice Emotion Analysis --"

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2018/09/01　 topic Voice Analysis Department newly established at Kumamoto Branch

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2018/06/26　 topic Introduction of Voice Emotion Analysis System published in "EC no Mikata"

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2018/05/21　 topic Examples of Emotion Analysis published in "Call Center Japan June issue"

-- Visualization and Quantification of Emotional Changes --

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2018/01/15　 topic Supporting Member in NPO Contact Centre Omotenashi Consortium (COC)

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2017/12/11　 topic CEO Ryo Yamada interviewed by "EC no Mikata"

-- What is The Most Important Criteria Now in Choosing a Contact Center? CENTRIC's New Call Center is Converting Customers into Fans --

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2017/11/09　 topic Exihibition at "Call Center/ CRM Demo & Conference 2017 in Tokyo"

-- Seminar introducing examples of Voice Emotion Analysis--

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2017/10/26　 topic Effort in establishing Emotion Analysis published in "Nihon Ryutsu Sangyo Shimbun"

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2017/04/13　 topic Kumamoto Centre (KMJ) established in Kumamoto City, Kumamoto Prefecture, with a maximum capacity of 150 operators

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2017/02/23　 topic Implementationi of Emotion Analysis System and establishment of Kumamoto Branch published in "Nihon Net Keizai Shimbun"

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2017/02/20　 topic Establishment of Kumamoto Branch published in "Call Center March issue"

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2017/02/09　 topic CEO Ryo Yamada interviewed by "EC no Mikata"

-- Visualization of Customer Satisfaction through Emotion Analysis --

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2017/02/07　 topic Establishment of Kumamoto Branch published in "Nikkan Kogyo Shimbun"

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2017/01/31　 topic Official Recognition of Kumamoto Branch by Kumamoto City published in "Kumatomoto NichiNichi Shimbun"

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2016/11/10　 topic Investment in Hi-Bridge Co., Ltd. to strengthen outbound solution services

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2016/10/22　 topic Sales Agent Agreement signed with ValueCommerce Co., Ltd.

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2016/04/14　 topic Investement in Qatar Bridge Japan to strengthen the offshore strategies like relocation

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2015/08/28　 topic General Worker Dispatching License attained

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2014/07/30　 topic Ikebukuro office relocated

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2013/09/26　 topic PrivacyMark attained

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2011/06/07　 topic Commencement of consulting and operating agent services for EC site operators

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2009/04/06　 topic Established to provide consulting services for business improvement and support

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2020/12/01　 release

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2020/11/17　 release

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2020/10/28　 release

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2020/07/16　 release

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2020/03/27　 release

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2020/03/03　 topic

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2020/02/14　 release

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2019/10/21　 release

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2019/09/10　 release

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2019/06/10　 release Introduction Seminar on Voice Emotion Analysis held on 19 June

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2019/06/10　 release Launch of Voice Emotion Analysis Solution "Deep SEA"

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2019/04/17　 release "Centric Became Official Partner of Professional Basketball Club ""Kumamoto Volters""

-- Japan's first introduction of Voice Emotion Analysis in sports team management"

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2018/09/26　 release Collaborative Research on Voice Emotion Analysis with Department of Frontier Technology for Energy and Devices of Kumamoto University

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2017/05/15　 release "Japan's first implementation of AI-based Emotion Analysis System to Analysis Customers' Emotional Changes

-- Promotion of Work Style Reforms in Call Center via Utilization of AI --"

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2017/02/02　 release Advanced Contact Centre Officially Recognized as a Contributor to Local Employement in Kumamoto City

2020/12/01　 release
2020/11/17　 release
2020/10/28　 release
2020/10/02　 topic
2020/07/16　 release
2020/03/27　 release
2020/03/03　 topic
2020/02/14　 release
2019/10/21　 release
2019/09/19　 topic
2019/09/11　 topic
2019/09/10　 release
2019/06/10　 release Introduction Seminar on Voice Emotion Analysis held on 19 June
2019/06/10　 release Launch of Voice Emotion Analysis Solution "Deep SEA"
2019/06/01　 topic Founded ES Japan to accomodate the expansion in Emotion Analysis Solution services
2019/06/01　 topic Acquisition of business from Hi-Bridge Co., Ltd. to establish the new Wakayama Branch
2019/04/22　 topic Exihibition at "Direct Marketing Fair 2019 EC EXPO"
2019/04/17　 release "Centric Became Official Partner of Professional Basketball Club ""Kumamoto Volters""

-- Japan's first introduction of Voice Emotion Analysis in sports team management"
2019/04/12　 topic "Understand Your Customers' Potential Regular Needs through Voice Emotion Analysis" published in Nihon Ryutsu Sangyo Shimbun
2019/04/12　 topic 　Guest appearance at "FM West Tokyo Omotenashi Cafe No. 227" to talk about Emotion Analysis
2019/04/01　 topic 　Participation at VoiceWorld Z Meetup issue 4 (industry interflow)
2018/11/21　 topic Successful examples of Emotion Analysis published in "Call Center Japan Dec issue"

-- New Business through Visualization of Emotions --
2018/11/15　 topic Exihibition at "Call Center/ CRM Demo & Conference 2018 in Tokyo"

-- Demonstration of Voice Emotion Analysis service "Deep SEA" --
2018/11/02　 topic "Speaker at seminar organized by NPO Contact Centre Omotenashi Consortium (COC)

Difference brought about by the introduction of Voice EMotion Analysis in call center operation

-- Intrduction of Japan's first implementation of the Voice Emotion Analysis --"
2018/09/26　 release Collaborative Research on Voice Emotion Analysis with Department of Frontier Technology for Energy and Devices of Kumamoto University
2018/09/01　 topic Voice Analysis Department newly established at Kumamoto Branch
2018/06/26　 topic Introduction of Voice Emotion Analysis System published in "EC no Mikata"
2018/05/21　 topic Examples of Emotion Analysis published in "Call Center Japan June issue"

-- Visualization and Quantification of Emotional Changes --
2018/01/15　 topic Supporting Member in NPO Contact Centre Omotenashi Consortium (COC)
2017/12/11　 topic CEO Ryo Yamada interviewed by "EC no Mikata"

-- What is The Most Important Criteria Now in Choosing a Contact Center? CENTRIC's New Call Center is Converting Customers into Fans --
2017/11/09　 topic Exihibition at "Call Center/ CRM Demo & Conference 2017 in Tokyo"

-- Seminar introducing examples of Voice Emotion Analysis--
2017/10/26　 topic Effort in establishing Emotion Analysis published in "Nihon Ryutsu Sangyo Shimbun"
2017/05/15　 release "Japan's first implementation of AI-based Emotion Analysis System to Analysis Customers' Emotional Changes

-- Promotion of Work Style Reforms in Call Center via Utilization of AI --"
2017/04/13　 topic Kumamoto Centre (KMJ) established in Kumamoto City, Kumamoto Prefecture, with a maximum capacity of 150 operators
2017/02/23　 topic Implementationi of Emotion Analysis System and establishment of Kumamoto Branch published in "Nihon Net Keizai Shimbun"
2017/02/20　 topic Establishment of Kumamoto Branch published in "Call Center March issue"
2017/02/09　 topic CEO Ryo Yamada interviewed by "EC no Mikata"

-- Visualization of Customer Satisfaction through Emotion Analysis --
2017/02/07　 topic Establishment of Kumamoto Branch published in "Nikkan Kogyo Shimbun"
2017/02/02　 release Advanced Contact Centre Officially Recognized as a Contributor to Local Employement in Kumamoto City
2017/01/31　 topic Official Recognition of Kumamoto Branch by Kumamoto City published in "Kumatomoto NichiNichi Shimbun"
2016/11/10　 topic Investment in Hi-Bridge Co., Ltd. to strengthen outbound solution services
2016/10/22　 topic Sales Agent Agreement signed with ValueCommerce Co., Ltd.
2016/04/14　 topic Investement in Qatar Bridge Japan to strengthen the offshore strategies like relocation
2015/08/28　 topic General Worker Dispatching License attained
2014/07/30　 topic Ikebukuro office relocated
2013/09/26　 topic PrivacyMark attained
2011/06/07　 topic Commencement of consulting and operating agent services for EC site operators
2009/04/06　 topic Established to provide consulting services for business improvement and support