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Japanese
Release
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topic
release
2020/10/02
topic
2019/09/19
topic
2019/09/11
topic
2019/06/01
topic
Founded ES Japan to accomodate the expansion in Emotion Analysis Solution services
2019/06/01
topic
Acquisition of business from Hi-Bridge Co., Ltd. to establish the new Wakayama Branch
2019/04/22
topic
Exihibition at "Direct Marketing Fair 2019 EC EXPO"
2019/04/12
topic
"Understand Your Customers' Potential Regular Needs through Voice Emotion Analysis" published in Nihon Ryutsu Sangyo Shimbun
2019/04/12
topic
Guest appearance at "FM West Tokyo Omotenashi Cafe No. 227" to talk about Emotion Analysis
2019/04/01
topic
Participation at VoiceWorld Z Meetup issue 4 (industry interflow)
2018/11/21
topic
Successful examples of Emotion Analysis published in "Call Center Japan Dec issue"
-- New Business through Visualization of Emotions --
2018/11/15
topic
Exihibition at "Call Center/ CRM Demo & Conference 2018 in Tokyo"
-- Demonstration of Voice Emotion Analysis service "Deep SEA" --
2018/11/02
topic
"Speaker at seminar organized by NPO Contact Centre Omotenashi Consortium (COC)
Difference brought about by the introduction of Voice EMotion Analysis in call center operation
-- Intrduction of Japan's first implementation of the Voice Emotion Analysis --"
2018/09/01
topic
Voice Analysis Department newly established at Kumamoto Branch
2018/06/26
topic
Introduction of Voice Emotion Analysis System published in "EC no Mikata"
2018/05/21
topic
Examples of Emotion Analysis published in "Call Center Japan June issue"
-- Visualization and Quantification of Emotional Changes --
2018/01/15
topic
Supporting Member in NPO Contact Centre Omotenashi Consortium (COC)
2017/12/11
topic
CEO Ryo Yamada interviewed by "EC no Mikata"
-- What is The Most Important Criteria Now in Choosing a Contact Center? CENTRIC's New Call Center is Converting Customers into Fans --
2017/11/09
topic
Exihibition at "Call Center/ CRM Demo & Conference 2017 in Tokyo"
-- Seminar introducing examples of Voice Emotion Analysis--
2017/10/26
topic
Effort in establishing Emotion Analysis published in "Nihon Ryutsu Sangyo Shimbun"
2017/04/13
topic
Kumamoto Centre (KMJ) established in Kumamoto City, Kumamoto Prefecture, with a maximum capacity of 150 operators
2017/02/23
topic
Implementationi of Emotion Analysis System and establishment of Kumamoto Branch published in "Nihon Net Keizai Shimbun"
2017/02/20
topic
Establishment of Kumamoto Branch published in "Call Center March issue"
2017/02/09
topic
CEO Ryo Yamada interviewed by "EC no Mikata"
-- Visualization of Customer Satisfaction through Emotion Analysis --
2017/02/07
topic
Establishment of Kumamoto Branch published in "Nikkan Kogyo Shimbun"
2017/01/31
topic
Official Recognition of Kumamoto Branch by Kumamoto City published in "Kumatomoto NichiNichi Shimbun"
2016/11/10
topic
Investment in Hi-Bridge Co., Ltd. to strengthen outbound solution services
2016/10/22
topic
Sales Agent Agreement signed with ValueCommerce Co., Ltd.
2016/04/14
topic
Investement in Qatar Bridge Japan to strengthen the offshore strategies like relocation
2015/08/28
topic
General Worker Dispatching License attained
2014/07/30
topic
Ikebukuro office relocated
2013/09/26
topic
PrivacyMark attained
2011/06/07
topic
Commencement of consulting and operating agent services for EC site operators
2009/04/06
topic
Established to provide consulting services for business improvement and support
2022/06/23
release
2022/05/19
release
2022/04/05
release
2022/03/28
release
2022/03/14
release
2022/01/17
release
2021/10/28
release
2021/10/22
release
2021/08/20
release
2021/08/03
release
2021/06/15
release
2021/04/07
release
2021/04/02
release
2021/03/31
release
2020/12/10
release
2020/12/07
release
2020/12/03
release
2020/07/16
release
2020/03/27
release
2020/03/03
release
2020/02/14
release
2019/10/21
release
2019/09/10
release
2019/06/10
release
Introduction Seminar on Voice Emotion Analysis held on 19 June
2019/06/10
release
Launch of Voice Emotion Analysis Solution "Deep SEA"
2019/04/17
release
"Centric Became Official Partner of Professional Basketball Club ""Kumamoto Volters""
-- Japan's first introduction of Voice Emotion Analysis in sports team management"
2018/09/26
release
Collaborative Research on Voice Emotion Analysis with Department of Frontier Technology for Energy and Devices of Kumamoto University
2017/05/15
release
"Japan's first implementation of AI-based Emotion Analysis System to Analysis Customers' Emotional Changes
-- Promotion of Work Style Reforms in Call Center via Utilization of AI --"
2017/02/02
release
Advanced Contact Centre Officially Recognized as a Contributor to Local Employement in Kumamoto City
2022/06/23
release
2022/05/19
release
2022/04/05
release
2022/03/28
release
2022/03/14
release
2022/01/17
release
2021/10/28
release
2021/10/22
release
2021/08/20
release
2021/08/03
release
2021/06/15
release
2021/04/07
release
2021/04/02
release
2021/03/31
release
2020/12/10
release
2020/12/07
release
2020/12/03
release
2020/10/02
topic
2020/07/16
release
2020/03/27
release
2020/03/03
release
2020/02/14
release
2019/10/21
release
2019/09/19
topic
2019/09/11
topic
2019/09/10
release
2019/06/10
release
Introduction Seminar on Voice Emotion Analysis held on 19 June
2019/06/10
release
Launch of Voice Emotion Analysis Solution "Deep SEA"
2019/06/01
topic
Founded ES Japan to accomodate the expansion in Emotion Analysis Solution services
2019/06/01
topic
Acquisition of business from Hi-Bridge Co., Ltd. to establish the new Wakayama Branch
2019/04/22
topic
Exihibition at "Direct Marketing Fair 2019 EC EXPO"
2019/04/17
release
"Centric Became Official Partner of Professional Basketball Club ""Kumamoto Volters""
-- Japan's first introduction of Voice Emotion Analysis in sports team management"
2019/04/12
topic
"Understand Your Customers' Potential Regular Needs through Voice Emotion Analysis" published in Nihon Ryutsu Sangyo Shimbun
2019/04/12
topic
Guest appearance at "FM West Tokyo Omotenashi Cafe No. 227" to talk about Emotion Analysis
2019/04/01
topic
Participation at VoiceWorld Z Meetup issue 4 (industry interflow)
2018/11/21
topic
Successful examples of Emotion Analysis published in "Call Center Japan Dec issue"
-- New Business through Visualization of Emotions --
2018/11/15
topic
Exihibition at "Call Center/ CRM Demo & Conference 2018 in Tokyo"
-- Demonstration of Voice Emotion Analysis service "Deep SEA" --
2018/11/02
topic
"Speaker at seminar organized by NPO Contact Centre Omotenashi Consortium (COC)
Difference brought about by the introduction of Voice EMotion Analysis in call center operation
-- Intrduction of Japan's first implementation of the Voice Emotion Analysis --"
2018/09/26
release
Collaborative Research on Voice Emotion Analysis with Department of Frontier Technology for Energy and Devices of Kumamoto University
2018/09/01
topic
Voice Analysis Department newly established at Kumamoto Branch
2018/06/26
topic
Introduction of Voice Emotion Analysis System published in "EC no Mikata"
2018/05/21
topic
Examples of Emotion Analysis published in "Call Center Japan June issue"
-- Visualization and Quantification of Emotional Changes --
2018/01/15
topic
Supporting Member in NPO Contact Centre Omotenashi Consortium (COC)
2017/12/11
topic
CEO Ryo Yamada interviewed by "EC no Mikata"
-- What is The Most Important Criteria Now in Choosing a Contact Center? CENTRIC's New Call Center is Converting Customers into Fans --
2017/11/09
topic
Exihibition at "Call Center/ CRM Demo & Conference 2017 in Tokyo"
-- Seminar introducing examples of Voice Emotion Analysis--
2017/10/26
topic
Effort in establishing Emotion Analysis published in "Nihon Ryutsu Sangyo Shimbun"
2017/05/15
release
"Japan's first implementation of AI-based Emotion Analysis System to Analysis Customers' Emotional Changes
-- Promotion of Work Style Reforms in Call Center via Utilization of AI --"
2017/04/13
topic
Kumamoto Centre (KMJ) established in Kumamoto City, Kumamoto Prefecture, with a maximum capacity of 150 operators
2017/02/23
topic
Implementationi of Emotion Analysis System and establishment of Kumamoto Branch published in "Nihon Net Keizai Shimbun"
2017/02/20
topic
Establishment of Kumamoto Branch published in "Call Center March issue"
2017/02/09
topic
CEO Ryo Yamada interviewed by "EC no Mikata"
-- Visualization of Customer Satisfaction through Emotion Analysis --
2017/02/07
topic
Establishment of Kumamoto Branch published in "Nikkan Kogyo Shimbun"
2017/02/02
release
Advanced Contact Centre Officially Recognized as a Contributor to Local Employement in Kumamoto City
2017/01/31
topic
Official Recognition of Kumamoto Branch by Kumamoto City published in "Kumatomoto NichiNichi Shimbun"
2016/11/10
topic
Investment in Hi-Bridge Co., Ltd. to strengthen outbound solution services
2016/10/22
topic
Sales Agent Agreement signed with ValueCommerce Co., Ltd.
2016/04/14
topic
Investement in Qatar Bridge Japan to strengthen the offshore strategies like relocation
2015/08/28
topic
General Worker Dispatching License attained
2014/07/30
topic
Ikebukuro office relocated
2013/09/26
topic
PrivacyMark attained
2011/06/07
topic
Commencement of consulting and operating agent services for EC site operators
2009/04/06
topic
Established to provide consulting services for business improvement and support