| Name | CENTRIC Co., Ltd. |
|---|---|
| CEO | Ryo Yamada |
| Foundation | 6 April, 2009 |
| Account Settlement | End of December |
| Tel. No./Fax No. | +81-3-6912-5164 / +81-3-6912-5194 |
| Scope of Business | Call centre operatioin Call centre consulting Voice analysis service - R&D and consulting |
| Capital | JPY14M (as of February 2019) |
| No. of employees | 307 (as of March 2019) |
| Major Clients | Yamada Denki Co., Ltd., Nihon Unisys, Ltd., Daiwa House Industry Co., Ltd., Aeon Co., Ltd., Nihon Total Tele-Marketing Co., Ltd., ValueCommerce Co., Ltd., Bullet Group Inc., ComDesign Inc., INFOPLUS, Inc. etc. |
| Apr 2009 | Founded as a consulting company to provide support for business improvements |
|---|---|
| Jun 2011 | Started business in e-commerce consulting as well as operation of online shopping sites on behalf of the clients |
| Sep 2013 | Attained the Privacy Mark that proves the company’s ability to handle private information properly (for details, please refer to JIPDEC’s site) |
| Jul 2014 | Established CENTRIC CRM, a 100% subsidiary, in Naha, Okinawa |
| Jul 2014 | Ikebukuro office relocated |
| Aug 2015 | Attained the General Worker Dispatching License |
| Apr 2016 | Financed Qatar Bridge Japan to strengthen the offshore strategies like relocation |
| Oct 2016 | Sales Agent Agreement with ValueCommerce Co., Ltd. |
| Nov 2016 | Financed Hi-Bridge Co., Ltd. to strengthen outbound solution services |
| Jan 2017 | Established Kumamoto Branch and was recognized as a city-contributing business in Kumamoto City, Kumamoto Prefecture |
| Apr 2017 | Established the Kumamoto Call Centre (Service Science Lab) with maximum capacity of 150 operators |
| Jun 2018 | Became a supporting member of NPO Contact Centre Omotenashi Consortium (COC) |
| Sep 2018 | Established the Voice Analysis Department at Kumamoto Branch |
| Sep 2018 | Began collaborative research in voice emotion analysis with Department of Frontier Technology for Energy and Devices of Kumamoto University |
| Nov 2018 | Became official partner of professional basketball club "Kumamoto Volters" |
| Jun 2019 | Established Wakayama Branch at Wakayama City, Wakayama Prefecture |
| Jun 2019 | Founded ES Japan to accomodate the expansion in Emotion Analysis solution services |
| Jun 2019 | Launched employee retention strategy "Deep SEA" as the first product of the emotion analysis solution |
5F Dai San Kyoritsu Building, 2-50-9 Ikebukuro, Toshima-ku, Tokyo 171-0014
TEL：+81-3-6912-5164
FAX：+81-3-6912-5194
3F Okinawa Doboku Sekkei Building, 2-54-2 Makiminato, Urasoe City, Okinawa 901-2131
TEL：+81-98-876-9988
FAX：+81-98-917-0017
6F Shimotoori NS Building, 1-3-8, Shimotoori, Chuo-ku, Kumamoto-shi, Kumamoto 860-0807
TEL：+81-96-285-9830
FAX：+81-96-285-9829
#501 Kenshin Bldg, 9, Hachibancho, Wakayama-shi, Wakayama-ken, 640-8157
TEL：+81-73-424-5612
FAX：+81-73-424-5613
Our mission gives CENTRIC the direction to our goal –
So what is meant by “spiritually rich”? It is hard to define and probably depending on one’s personal experience and outlook, there are different definitions. But within which we believe that there are 2 elements in common – consideration and empathy. We wish our society could uphold these two virtues. With the development of AI, automation, the world has become more convenient and efficient than before. And we are also the ones who will be responsible for how the world turns out to be. We aim to create a future where people are spiritually rich and have empathy for one another. In order to achieve that goal we shall continue to search for what we can do, act on it, and spread the message. That’s what CENTRIC is here for.
In order to accomplish our mission we have a set of core values:
We always act based on the perspective of the person we associate with, be it our client, our partner or family.
We never give up easily and always strive for the best.
We appreciate one another, share bad and good times and we grow together.
